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Privacy Policy

Last updated: 25 January 2025

1. Information We Collect

ZenithFold collects personal information to provide our lottery services. This includes:

1.1 Identity Information

  • Full name and date of birth
  • Contact details (email address, phone number)
  • Residential address
  • Government-issued identification (for verification purposes)

1.2 Financial Information

  • Payment card details (securely processed by our payment provider)
  • Transaction history and purchase records
  • Prize claim and payout information

1.3 Technical Information

  • IP address and browser type
  • Device information and operating system
  • Usage data and website interactions
  • Cookies and similar technologies

2. How We Use Your Information

We use your personal information for the following purposes:

  • Account Management: Creating and maintaining your player account
  • Service Delivery: Processing lottery entries and managing draws
  • Communication: Sending draw results, account updates, and service notifications
  • Verification: Confirming your identity and age (18+ requirement)
  • Prize Processing: Handling prize claims and payments
  • Legal Compliance: Meeting regulatory and licensing obligations
  • Fraud Prevention: Detecting and preventing fraudulent activities
  • Service Improvement: Analyzing usage to enhance our platform

4. Information Sharing

We may share your information with trusted third parties in limited circumstances:

4.1 Service Providers

  • Payment processors for secure transactions
  • Identity verification services
  • Email and SMS communication providers
  • Cloud hosting and security services

4.2 Legal Requirements

  • Regulatory authorities overseeing lottery operations
  • Law enforcement when legally required
  • Courts and legal proceedings
  • Tax authorities for prize reporting

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cross-Border Data Processing

Your information may be processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the Australian Privacy Commissioner
  • Standard contractual clauses with international providers
  • Binding corporate rules for multinational service providers
  • Certification schemes ensuring data protection compliance

6. Data Security

ZenithFold implements robust security measures to protect your information:

  • SSL/TLS encryption for all data transmissions
  • Secure data centers with physical access controls
  • Regular security audits and penetration testing
  • Employee training on data protection practices
  • Multi-factor authentication for account access
  • Automated monitoring for suspicious activities

7. Your Rights

Under Australian privacy law, you have the following rights:

7.1 Access Rights

  • Request access to your personal information
  • Obtain copies of data we hold about you
  • Understand how your information is used

7.2 Correction Rights

  • Request correction of inaccurate information
  • Update outdated personal details
  • Complete incomplete records

7.3 Deletion Rights

  • Request deletion of personal information (subject to legal requirements)
  • Close your player account
  • Withdraw consent for non-essential processing

To exercise your rights, contact us at privacy@zenithfold.com. We will respond within 30 days of receiving your request.

8. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and protect our legitimate interests

Specific retention periods include:

  • Account Information: 7 years after account closure
  • Transaction Records: 7 years for tax and audit purposes
  • Communication Records: 2 years unless legal proceedings require longer retention
  • Marketing Data: Until you withdraw consent or close your account

9. Complaints and Contact

If you have concerns about how we handle your personal information:

9.1 Contact ZenithFold

Email: privacy@zenithfold.com
Phone: 1800 ZENITH (1800 936 484)
Post: Privacy Officer, ZenithFold, PO Box 123, Sydney NSW 2000

9.2 External Complaints

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Notify you via email or website announcement
  • Update the "Last updated" date at the top of this policy
  • Provide at least 30 days' notice for significant changes
  • Seek additional consent where required by law

Continued use of our services after policy updates constitutes acceptance of the revised terms.